SHIPPING & RETURNS
ORDER PROCESSING
Please allow 1–2 business days for your order to be processed. Once your order has been processed, you will receive a confirmation email containing your shipping details, including tracking information.
Orders are not processed or shipped on weekends or public holidays, as postal services are unavailable.
SHIPPING
All orders shipped by Buried Deep include tracking information, regardless of shipping method.
Expedited shipping offers faster delivery and priority handling and is recommended for international orders requiring reduced transit time.
CUSTOMS & DUTIES
All orders are shipped from France. Any customs fees, duties, taxes, or import charges incurred are the responsibility of the recipient. Orders are declared at full retail value on shipping documentation.
For questions regarding customs or duties, please contact burieddeep.archive@gmail.com prior to placing your order.
RETURNS & EXCHANGES
All sales are final. We do not accept returns or exchanges unless a significant error has been made in the garment description.
In such cases, you must contact us within 48 hours of delivery. Items returned without prior approval will not be accepted.
ORDER CANCELLATIONS
All orders placed with Buried Deep are final once submitted. We do not accept order cancellations or modifications after purchase. Please review all order details carefully before completing checkout.
If you notice an error in your shipping information, contact us immediately. While we may attempt to assist before dispatch, changes are not guaranteed.
LOST, DAMAGED & STOLEN PACKAGES
Buried Deep is not responsible for lost, damaged, or stolen parcels once an order has been handed over to the shipping carrier. Tracking information will be provided for all shipments.
In the event of a lost parcel, we will initiate an investigation with the selected shipping carrier. Refunds are not issued by Buried Deep; once the parcel is officially declared lost by the carrier, the shipping provider will issue compensation or a refund in accordance with their policies.
FAILED DELIVERY / UNCOLLECTED PARCELS
Orders will not be refunded if delivery fails due to incorrect address details or if a parcel is not collected from a pickup point. If the parcel is returned to us, it can be reshipped at the customer’s expense, including additional shipping costs.
CUSTOMER RESPONSIBILITY & CONTACT
Please ensure all order details are correct at checkout, including email address, phone number, and shipping address. If you notice an error, contact us immediately so we can attempt to make changes before dispatch.
For all inquiries, please contact burieddeep.archive@gmail.com.