SHIPPING & RETURNS
ORDER PROCESSING: PLEASE ALLOW 1-2 BUSINESS DAYS FOR YOUR ORDER TO BE PROCESSED. ONCE YOU RECEIVE A CONFORMATION EMAIL, YOUR SHIPPING INFORMATION WILL BE PROVIDED. WE DO NOT PROCESS OR SHIP ORDERS ON WEEKEND'S AS THE POSTAL SERVICE IS NOT WORKING.
SHIPPING: PLEASE NOTE STANDARD SHIPPING DOES NOT INCLUDE TRACKING INFORMATION, IF YOU ARE ORDERING FROM OVERSEA'S WE SUGGEST YOU CHOOSE EXPEDITED SHIPPING. ALL EXPEDITED PACKAGES INCLUDE TRACKING INFORMATION.
CUSTOMS AND DUTIES: ALL ITEMS ARE SHIPPED FROM FRANCE. ANY ADDITIONAL CHARGES ASSOCIATED WITH CUSTOMS OR DUTIES ARE PAID FOR BY THE PACKAGE RECIPIENT. ORDERS WILL BE LISTED AT RETAIL PRICE ON ANY SHIPPING DECLARATION, IF YOU HAVE OTHER INQUIRES REGARDING DUTIES AND CUSTOMS PLEASE FEEL FREE TO EMAIL US AT BURIEDDEEP.ARCHIVE@GMAIL.COM.
RETURNS: CURRENTLY WE ARE NOT ACCEPTING RETURNS OR EXCHANGES UNLESS A MISTAKE HAS BEEN MADE ON AN GARMENT DESCRIPTION.
ORDER CANCELLATION: CUSTOMERS MAY CANCEL THEIR ORDERS UP TO 24 HOURS AFTER PURCHASE, PLEASE CONTACT BURIEDDEEP.ARCHIVE@GMAIL.COM.
CARRIER DETAILS: BURIED DEEP ARCHIVE IS NOT RESPONSIBLE FOR ANY LOST, DAMAGED OR STOLEN GOODS. PLEASE CONTACT YOUR CARRIER FOR MORE INFORMATION.
IN THE CASE OF ANY LOST PARCEL'S WE WILL SHIPPING COMPANY CHOSEN TO OPEN AN INVESTIGATION. WE DO NOT PROCESS REFUNDS, BUT AS SOON AS YOUR PARCEL HAS BEEN DECLARED LOST BY THE SHIPPING SERVICE THEY WILL REFUND YOU.
PLEASE NOTE: YOU WILL NOT BE REFUNDED FOR YOUR ORDER IF THE DELIVERY HAS BEEN FAILED OR YOU FAIL TO PICK IT UP FROM PICK-UP POINT. ONCE THE PARCEL IS RETURNED TO US, WE WILL SHIP IT BACK TO YOU WITH AN ADDITIONAL SHIPPING COST.
CONTACT: PLEASE ENSURE ALL YOUR ORDER DETAILS ARE CORRECT, PLEASE ATTACH YOUR EMAIL, PHONE NUMBER AND ADDRESS TO ORDER. IF YOU NOTICE ANY ERRORS WITH YOUR ORDER DETAILS PLEASE MESSAGE US AS SOON AS POSSIBLE AND WE WILL MAKE THE DESIRED CHANGES.